Copyright 2013 by "voice2net"    All Rights reserved    E-Mail: info@voice2net.ca
Copyright 2013 by "voice2net"    All Rights reserved    E-Mail: info@voice2net.ca
Copyright 2013 by "voice2net"    All Rights reserved    E-Mail: info@voice2net.ca
Copyright 2013 by "voice2net"    All Rights reserved    E-Mail: info@voice2net.ca
Copyright 2013 by "voice2net"    All Rights reserved    E-Mail: info@voice2net.ca
Copyright 2013 by "voice2net"    All Rights reserved    E-Mail: info@voice2net.ca
Copyright 2013 by "voice2net"    All Rights reserved    E-Mail: info@voice2net.ca
Copyright 2013 by "voice2net"    All Rights reserved    E-Mail: info@voice2net.ca
Copyright 2013 by "voice2net"    All Rights reserved    E-Mail: info@voice2net.ca
Copyright 2013 by "voice2net"    All Rights reserved    E-Mail: info@voice2net.ca
Copyright 2013 by "voice2net"    All Rights reserved    E-Mail: info@voice2net.ca
Copyright 2013 by "voice2net"    All Rights reserved    E-Mail: info@voice2net.ca
Copyright 2013 by "voice2net"    All Rights reserved    E-Mail: info@voice2net.ca
Copyright 2013 by "voice2net"    All Rights reserved    E-Mail: info@voice2net.ca
Copyright 2013 by "voice2net"    All Rights reserved    E-Mail: info@voice2net.ca
Copyright 2013 by "voice2net"    All Rights reserved    E-Mail: info@voice2net.ca
Using 911 with voice2net

voice2net offers a form of 9-1-1 service (9-1-1 Dialing) that is similar to traditional 9-1-1 (911) service but has some important differences and limitations when compared with enhanced 9-1-1 service (E911) available in most locations in conjunction with traditional telephone service. With both traditional 9-1-1 and E911 service, your call is sent directly to the nearest emergency response centre. In addition, with E911 service, your call back number and address are visible to the emergency response centre call-taker. With voice2net's 9-1-1 service, your call is sent to a national emergency call centre. The call centre operator will confirm your location information and then transfer your 9-1-1 call to the emergency response centre nearest your location. You should be prepared to confirm your address and call-back number with the operator. If you use a VoIP AP on your mobile or a SoftPhone from a remote location, your 9-1-1 calls will be routed to the national emergency response centre; however, emergency personnel will have your registered address.  You will have to tell them where you are. Do not hang up unless told directly to do so and if disconnected, you should dial 9-1-1 again.

Your 9-1-1 Dialing service is activated when you subscribe to the voice2net VoIP service. You should ensure your location information that you provided when you registered with voice2net is kept current at all times, you may do this by dialing 922 versus 911, you will hear your number and address read back to you. In case you are not able to speak during the 911 call, the call taker will dispatch emergency response vehicles to your last registered address. Remember that you must update your 9-1-1 Dialing information if you move your device to a different location, travel in Canada with your adapter, and/or if you add a new line to your account.  You can update your 9-1-1 Dialing address information from your web account.

Remember that the 9-1-1 Dialing service will not function in the event of a power or broadband outage or if your broadband, ISP or voice2net service is suspended or terminated.

You should inform any household residents, guests and other persons who may be present at the physical location where you utilize the voice2net service, of the important differences in and limitations of VoIP 9-1-1 Dialing service as compared with E911 service, as set out above.

Traveling with 911

Unlike traditional phone lines, you can use voice2net's VoIP Service anywhere there is a quality high speed internet connection. voice2net's  service is portable to any location with broadband Internet access. Since voice2net uses the address you provide to determine the nearest emergency response centre, when you move or travel with your phone adapter within Canada or the USA, you must update your new location.  You will receive an email confirming your service is activated for 9-1-1 dialing.

Please note that it can take several hours before your new settings take effect. Remember, when you add a line, change your number or cancel your number portability request, you will need to activate 911 Dialing again.
Copyright 2013 by "voice2net"    All Rights reserved    E-Mail: info@voice2net.ca
Toll Free  -  1 877-454-0761            email   info@voice2net.ca