Ø Existing Auto Attendant Number: Used to select an existing auto attendant you wish to either edit or use as a template for an addition.
Ø Auto Attendant Number: Enter a new extension number here if you wish to add a new auto attendant, otherwise leave it as is.
Ø Time Out: The amount of time in milliseconds the system will wait after playing a message before it routes to the timeout destination.
Ø Timeout Destination: The extension or external number the system will route calls to that do not perform any action before the timeout expires.
Ø Extension Digits: This can be 2,3 or 4 digits and is the number of digits the system will expect when an inbound caller dials an extension directly.
Ø Maximum Failures: The maximum number of failures the caller can have before the call is routed to the final destination.
Ø Maximum Timeouts: Same as Failures but for timeouts.
Ø Interdigital Timeout: The amount of time the system will wait for an additional digit before routing the call.
Ø Digit Access: Dialed ‘1’ etc. Enter the extension or external phone number you would like the call to go to when the caller presses the corresponding digit. (1 thrfdsau 0)
Ø Night Service
Ø Day/Night Mode: You can select - use Schedule, Night Mode Disabled or Night Mode Active.
Ø Night Service Destination: The extension, external number, a voice mail, an external number or another Auto Attendant you would like the call routed to when Night Service is active:
Ø Sunday thru Saturday: Enter the time period you would like night service off for each day. A blank entry means night service is active all day. Use 24 hour notation, ex, 08:00-17:00 for 8am to 5pm.
Ø Holidays: Enter the holidays you would like night service active all day, ex, 25/12 would be Christmas day.
Ø Submit: The submit button will submit all changes you have made to the system database.
Ø Delete: This will delete the complete auto attendant.
Ø Clear: This will clear all changes and let you start over:
Ø PROGRAMMING A MESSAGE:
o Once you have created an auto attendant, you will need to record a corresponding message. To record a message, dial 97 plus the auto attendant number. On a snom phone, you will have to press the check mark key after dialing the number, on a grandstream phone you will have to press the send key.
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