First and foremost, do not under any circumstances push the factory reset on any device you obtain from Voice2Net unless explicitly directed by a Voice2Net person to do so. If you do it will result in your product being non functional and you wil lhave to bring it back to Voice2Net to get re programmed.
If your internet is down, you modem will have a DSL on it, check to see if this is illuminated. If it is, shut the power off on the modem, wait 10 seconds, then turn it back on. If you still have no internet, contact Voice2Net.
If you internet is functioning but your phone device says "device not registered" when you lift the handet, power cycle the VoIP ATA by pulling the black power cord out of the unit (it has a mini usb plug on it), wait 10 seconds then plug it back in.
Wait up to 5 minutes, if you still have the same problem, contact Voice2Net for assistance.
Voice2Net provides live phone support from 7 AM until 7 PM monday thru friday. After hours we provide support either thru email or by leaving a message as instructed on our Auto Attendant you reach by dialing our number. We respond to emails and voicemails up to 11:00 pm and starting at 7:00 AM.
You may also create a ticket to track your service request by sending an email to:
email@example.com. You will get a copy of the ticket back and may use the track to monitor the status of your service request.