Voice2Net Corp understands the seriousness of Covid-19. We also understand that during this period people are relying very heavily on the internet and telephone as a means of communication with others. If a customer has a service outage or requires assistance, it can cause anxiety due to isolation.
Hence, we realize we must continue to provide service to our customers and will use the following policy during this period we are all living with.
1 When Voice2Net receives a service request we will first work with the customer up to 1 hour to help resolve the problem remotely.
2 If the trouble cannot be resolved in this manner, before a technician is dispatched we will ask the following questions:
i. Are you or a family member displaying symptoms of a cough, fever or difficulty breathing?
ii. Are you or a family member considered vulnerable?
3 If the answer is no to all the above, a technician will be dispatched with the following expected:
We thank you for being a valued Voice2Net customer and hope these guidelines will permit us to continue to support our customers while all of us remain healthy.
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