Support

At Voice2Net, we are dedicated to providing exceptional support to all our customers.

As a local business, we understand the unique needs of our community, and whether you are a business or residential client, our team is always nearby to offer hands-on help with any issues or questions.

We’re here when you need us, with the personal service you can count on.

For immediate assistance, email us at support@voice2net.ca and our team will respond within the same day.

Call us locally at 613-713-1555 or toll-free at 1-877-454-0761 for support.

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Mon to Fri: 7:00AM–7:00PM
Sat: 8:00AM–3:00PM
After hours? Leave us a message, and we’ll contact you within the hour.

Support Request

We also offer comprehensive assistance for any technical challenges, ensuring your Voice2Net system is always running smoothly. Our knowledgeable support team is ready to resolve any concerns, either remotely or by dispatching a technician if necessary.
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FAQ

Check our Frequently Asked Questions section to find answers to common inquiries about VoIP, equipment, and more.

What is VoIP and how does it work?
VoIP stands for Voice over Internet Protocol. It allows users to make phone calls using an internet connection instead of traditional phone lines. This technology offers flexibility and cost savings by combining voice, video, and messaging in one service.
Can I keep my existing phone number when switching to Voice2Net?
Yes, Voice2Net can port your existing phone number from your previous provider into their system, ensuring a smooth transition without losing your number.
What are the benefits of using VoIP for my business?
VoIP offers a wide range of features such as call forwarding, voicemail to email, video calls, and text messaging. It also supports multiple locations and remote work setups, making it a versatile and scalable solution for businesses of all sizes.
Is VoIP secure?
As long as your internet connection is secure, your VoIP phone system will be secure as well. Voice2Net can even set up a dedicated network for your phone system if needed.
What equipment do I need to set up a VoIP phone system?
You only need a VoIP adapter and a phone to get started. Voice2Net provides a simple plug-and-play solution that connects to your existing internet and phone setup.
How does Voice2Net ensure call quality over VoIP?
VoIP call quality largely depends on your internet connection. With the advancements in internet technology, VoIP can now offer excellent call quality, especially with a stable, high-speed connection.
What services does Voice2Net offer for home users?
For home users, Voice2Net provides affordable VoIP plans with features like unlimited calling across North America, voicemail, call display, and more.
Does Voice2Net provide internet services?
Yes, Voice2Net resells internet services from providers like Storm Internet and TrueSpeed, offering a variety of packages with different speeds and prices to suit both residential and business needs.
I need to replace my existing phone system, but have to keep my current phone lines. Can you help?
If you need to replace your existing business phone system but need to keep your current telephone lines?

Voice2Net provides a state of the art telephone system to meet your needs today and prepare you for the future. As technology improves, you will not have to replace Voice2Net’s Business phone systems.

Is VoIP Complicated to use?
Although feature-rich and completely modern, VoIP telephones function much the same way as an old fashioned handset. You can configure the phone with the same keypresses to pick up, and transfer calls.

Voice2Net provides you full support when we introduce telecoms to businesses so that you’re confident with your new system. We provide training, number porting, provisioning, and assistance. This will give you complete peace of mind.

Is VoIP expensive?
The expense of these systems is a very common myth. In fact, you’ll save money. Enjoy lower international calling rates, free calling features, as well as lower monthly service costs. The feature-rich element of VoIP systems means that you can get rid of single-use devices and enjoy voice, video, fax, voicemail and more in one device.
I’ve heard that the sound quality is really unreliable. Is that true?
A persistent myth surrounding VoIP is that because it relies on internet connections, the voice quality will suffer. This myth has really stuck around from the very early days of VoIP when networks were slower and less sophisticated. Internet Services have come on a long way, but as with many things in business and in life, you get what you pay for.

In other words, the better your business internet connection, the higher quality your VoIP telephone system is going to be.

Current internet and 4G connections represent a huge leap in technological progress – it’s a case of ensuring you have the bandwidth to support your network.

I don’t run a large business – is VoIP right for me?

You don’t have to be a large corporation to benefit. It is a truly versatile communications solution. Small Businesses and startups can benefit because it’s so easy to set-up and use, and you can add new phones as your business grows. Plus you can benefit from various business features that come with the system, adding to the professionalism of your company.

Contact Voice2Net today and see what we can do for you.